SBI Engagement of Retired Bank Officers Syllabus
This is an overview of the syllabus, so please refer to the official link of the notification and syllabus for this job post released by SBI on its official website.
The selection process for the engagement of retired bank officers on a contract basis by the State Bank of India (SBI) typically focuses on assessing the candidate’s familiarity with banking operations, regulations, compliance, and overall professional experience. Here’s a comprehensive outline of the potential syllabus for this engagement:
1. Banking Operations and Procedures
Core Banking Solutions (CBS):
- Understanding the CBS environment.
- Handling of various modules like deposits, loans, and advances.
Retail Banking:
- Product knowledge (deposits, loans, remittances).
- Customer service and relationship management.
Corporate Banking:
- Credit appraisal and monitoring.
- Working capital and project finance.
Foreign Exchange Operations:
- Basics of forex trading.
- Exchange rate management and regulatory aspects.
Treasury Operations:
- Investment portfolio management.
- Understanding of SLR, CRR, and other statutory requirements.
Risk Management:
- Identification and mitigation of banking risks.
- Credit, market, and operational risks.
2. Banking Regulations and Compliance
RBI Guidelines:
- Understanding of various circulars, notifications, and guidelines issued by the Reserve Bank of India.
Banking Codes and Standards Board of India (BCSBI):
- Knowledge of banking codes and fair practice standards.
Basel Norms:
- Basics of Basel I, II, and III.
- Capital adequacy and liquidity management.
Anti-Money Laundering (AML) & Know Your Customer (KYC):
- AML guidelines, KYC norms, and reporting obligations.
Fraud Management:
- Detection, reporting, and prevention of banking frauds.
Legal Aspects of Banking:
- Negotiable Instruments Act, Banking Regulation Act, SARFAESI Act, etc.
3. Customer Relationship Management (CRM)
Customer Service Excellence:
- Techniques for effective customer handling.
- Dealing with grievances and conflict resolution.
Marketing and Sales:
- Cross-selling and upselling of banking products.
- Digital marketing strategies for banks.
4. Banking Technology
Digital Banking:
- Understanding of internet banking, mobile banking, and UPI.
- Cybersecurity and data protection in banking.
Payment Systems:
- NEFT, RTGS, IMPS, and other payment systems.
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Fintech and Innovation:
- Knowledge of emerging technologies like blockchain, AI, and machine learning in banking.
5. Human Resource and Administration
Leadership and Management:
- Techniques for effective team management.
- Conflict resolution and motivational strategies.
Performance Management:
- KPIs, KRAs, and appraisal processes.
Training and Development:
- Methods for employee skill enhancement and professional growth.
Disciplinary Procedures:
- Handling of disciplinary actions and compliance with labor laws.
6. Financial Analysis and Reporting
Financial Statements Analysis:
- Reading and interpreting balance sheets, profit & loss accounts, and cash flow statements.
Budgeting and Forecasting:
- Preparation and analysis of financial budgets.
Profitability and Cost Management:
- Strategies for improving profitability and controlling costs.
Audit and Compliance:
- Internal audit procedures and statutory compliance.
7. Project Management
Project Planning and Implementation:
- Techniques for successful project execution in banking.
Change Management:
- Handling organizational changes effectively.
Strategic Management:
- Long-term planning and execution of bank’s strategic goals.
8. Case Studies and Practical Knowledge
Real-life Banking Scenarios:
- Discussion and analysis of case studies related to banking operations.
Problem Solving:
- Situational judgment and problem-solving exercises related to banking scenarios.
Workplace Ethics:
- Understanding ethical dilemmas in banking and appropriate responses.
Preparation Tips:
- Stay Updated: Regularly update yourself with the latest banking regulations and industry trends.
- Review Past Experience: Revisit your previous experiences in banking, particularly in areas like risk management, compliance, and customer relations.
- Mock Interviews: Engage in mock interviews and discussions with peers to refine your understanding and presentation skills.
Please refer to the official syllabus using the link provided below:
| Official website | SBI |
| Official Notification and Syllabus | Download Link |
